Refund policy
To start a return, you can contact us at thejaecoostore@hotmail.com. Please note that returns will need to be sent to the following address:14 vllyside parade, E4 8AJ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thejaecoostore@hotmail.com.
# Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your automotive purchase. Please review our specific return criteria and eligibility windows below before initiating a return.
The 14-Day Return Window
To be eligible for a return, you must notify us of your intent to return the item within **14 calendar days** from the day after your order was physically delivered to your address.
Once you have notified us and your return request is approved, you have an additional **14 calendar days** to safely package and ship the item back to our facility. Returns sent outside of this timeframe will not be accepted.
To be eligible for a refund, all items must be returned in their original, un-opened packaging, completely unused, and in a 100% resalable condition.
## 2. Non-Returnable Items & Ineligible Return Reasons
Due to the technical nature of automotive parts, we strictly do not accept returns, exchanges, or refunds for the following reasons or under the following conditions:
* **Outside the 14-Day Window:** Any return requests initiated more than 14 days after physical delivery.
* **Alloy Wheel Fitment Issues:** We do not accept returns on alloy wheels due to minor clearance or fitment gaps. In these instances, our team will gladly calculate and cover the cost of supplying the necessary hubcentric rings or wheel spacers to ensure a perfect fit.
* **Incorrect Specification Ordering:** We do not accept returns if an item was ordered incorrectly based on your own vehicle specifications, wrong engine sizes, wrong model years, or incorrect bolt patterns. Please verify your vehicle specs before purchasing.
* **Fitted, Used, or Altered Parts:** Any automotive component that has been bolted on, fitted, test-fitted, trialled, or modified in any way cannot be returned.
* **Change of Circumstances:** We do not accept returns based on changes to your personal circumstances, changes to your vehicle project plans, or if you sell the vehicle before the part is fitted.
* **Custom or Bespoke Orders:** Any parts, exhausts, or components that were custom-built, manufactured to your exact requested dimensions, painted, or personalized to your vehicle are strictly final sale.
* **Electrical Components:** Due to the risk of voltage spikes or improper installation damage, electronic components (such as ECUs, wiring harnesses, or sensors) cannot be returned once the protective factory seal is broken.
## 3. How to Initiate a Return
If your item is completely unused, in its original packaging, and within the 14-day delivery window, please contact our support team at thejaecoostore@hotmail.com with your order number and photos of the un-opened product to request a Return Merchandise Authorization (RMA) number.
*Note: Unless an item is proven to be inherently faulty upon arrival, the buyer is fully responsible for all return shipping costs and ensuring the package is fully insured during transit.*
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thejaecoostore@hotmail.com.